Refund & Returns Policy
We want you to be happy with your order. If something isn’t right, here’s how we fix it.
Change of mind (7 days)
You can return unopened, unused products in their original sealed packaging within 7 days of delivery. For food safety reasons we can’t accept anything that has been opened or had its seal broken.
For change-of-mind returns, you pay the return shipping. Once we receive and check the item, we refund the product price. The original shipping fee is not refunded.
Damaged, wrong or expired items
If your parcel arrives damaged, you received the wrong item, or a product is past its expiry date, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including shipping. You don’t pay anything for these returns.
How to start a return
- Email [email protected] with your order number, the item, and the reason.
- We reply within 2 working days with the return address and instructions.
- Send the item back with a trackable service. Please don’t send returns without contacting us first.
Refund timing
Approved refunds go back to your original payment method within 7 working days after we receive the return (or after we confirm a damaged/wrong item claim). Your bank may take a few extra days to show it.
Cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number.
Contact
Email: [email protected]
Office: S-8-13 First Subang, Jalan SS15/4G, 47500 Subang Jaya, Selangor, Malaysia
Stamina Sports is operated by Medibeu Sdn Bhd.
