Privacy Policy
Stamina Sports is operated by Medibeu Sdn Bhd (“we”, “us”). This policy explains what personal data we collect through staminasports.my, why, and your rights under Malaysia’s Personal Data Protection Act 2010 (PDPA).
What we collect
- Order details: name, phone number, email, shipping and billing address, and what you bought.
- Payment: handled by our payment provider, Payex. We don’t see or store your full card or bank details.
- Account and newsletter: your email and preferences if you sign up.
- Messages: what you send us by email, WhatsApp or our forms.
- Website usage: cookies and analytics data such as pages visited, device and browser, and approximate location.
Why we use it
- To process, ship and support your orders, including returns and refunds.
- To reply to your questions.
- To send order updates, and marketing emails only if you’ve opted in. You can unsubscribe any time.
- To understand how the site is used and improve it, including measuring our ads.
- To meet legal, tax and accounting requirements.
Who we share it with
Only the service providers we need to run the shop: couriers, Payex (payments), our website host, email services, and analytics and advertising tools such as Google. They may only use your data to provide their service to us. We don’t sell your personal data.
Cookies
We use cookies to keep your cart working, remember your preferences, and measure site traffic and ads. You can block or delete cookies in your browser, but parts of the checkout may stop working.
How long we keep it
Order records are kept for as long as Malaysian tax and company law requires (generally 7 years). Marketing data is kept until you unsubscribe or ask us to delete it.
Security
The site uses encrypted (HTTPS) connections and we limit access to personal data to people who need it.
Your rights
You can ask to access or correct your personal data, or withdraw consent to marketing, by emailing us. We’ll respond within 21 days. If you withhold some data (such as your address), we may not be able to complete your order.
Changes
We may update this policy. The latest version is always on this page.
Contact
Email: [email protected]
WhatsApp: 018-211 2193
Address: D-2-13 Sunsuria Forum, No 1, Jalan Setia Dagang AL U13/AL, Setia Alam, 40170 Shah Alam, Selangor, Malaysia
